Logistics & After-sales Service
- Logistics speed
Each country's corresponding logistics time varies, generally speaking about 5-10 days.
- Size problem
If the buyer is not satisfied with the size of the goods, want to replace？
If buyers want to replace other products with the same price, they only need to pay the international shipping fee for the replacement. whoops does not charge any other fees (if you have any size problem before placing the order, you can contact us via DM);
If buyers want to replace other products with higher price, they need to make up the price difference and send back the products to be replaced (the products need to ensure that they have not been unpacked and used), and the buyers need to bear the international shipping cost.
- Product quality problems (printing errors, cutting, etc.)
Please attach the relevant proof (unpacking video, damage details) and communicate with us via email or instagram, we will provide you with high-quality and efficient solutions. For example, replacing the product (need buyer to destroy the poor quality product)
- Comment benefits
We hope that every friend who buys whoops products feels happy and joyful after experiencing our products. If you can share this happiness through instagram or other social media platforms, it will help us to develop more customers. We will also give you a discount coupon.